Return Policy

We want you to be happy with your GEMO Furniture purchase. You may return most items within 30 days of delivery. Whether return shipping is free depends on the reason for the return — see "Return Shipping" below.

To be eligible for a return, an item must be:

• Unused, unassembled (or reassembled to its original packaged condition), and free of damage
• In its original packaging, with all included parts, hardware, and accessories
• Returned within 30 days of the delivery date shown on your shipment tracking

Items marked as final sale or clearance at the time of purchase are not eligible for return unless they arrive damaged or defective.

Email us at hello@gemofurniture.com with your order number and the item(s) you'd like to return. We'll confirm your return and provide next steps.

Whether return shipping is free depends on the reason for the return:

• Our error — free return shipping. If you receive an item that is different from what you ordered, or your order arrives with missing pieces, parts, or hardware, GEMO covers the full cost of return shipping. We will arrange pickup or provide a prepaid return label at no cost to you.
• Any other reason — return shipping is at your cost.For returns not caused by a GEMO error (for example, you changed your mind, the item doesn't fit your space, or you simply no longer want it), you are responsible for the cost of shipping the item back to us. We can provide a prepaid label and deduct its cost from your refund, or you may arrange your own return shipping.

Please contact us before sending anything back so we can confirm your return and the shipping arrangement that applies.

Once we receive and inspect your returned item, we will issue a refund to your original payment method for the price paid for the item. If return shipping was your responsibility and we provided a prepaid label, its cost will be deducted from your refund. Please allow 5–10 business days after we receive the return for the refund to appear, depending on your bank or card issuer.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or a full refund, including shipping costs, at no charge to you.

We don't currently process direct exchanges. If you'd like a different item, please start a return for the original item and place a new order for the item you want.

Reach us anytime at hello@gemofurniture.com.